Fees and charges are advised to the student/client prior to engaging in a service. The purpose of this policy is to ensure that East West Migration Pty Ltd adopts a refund policy that is fair to its clients who have valid reasons for requesting refunds and who give East West Migration Pty Ltd sufficient notice, while at the same time protecting East West Migration Pty Ltd from suffering economic loss that may be caused by refund requests that are not submitted within the required timeframe.

East West Migration Pty Ltd shall not, under any circumstances, issue any refund for early service withdrawal. The webpage declares standard information pertaining towards the refund of paid services with East West Migration Pty Ltd and it voids any form of user outside the below-mentioned clause.

1. East West Migration Pty Ltd practices level-based fee collection for the services provided, clients are charged as maintained by the services being provided, all the payments are made in the name of company’s account via. Online or by cheque or cash deposit to company account.
2. The service charges of East West Migration Pty Ltd are not subject to market changes but are made as per the company’s norms and regulations to which the client agrees at the time of registration. Any claims after the registration shall not be entertained as the client is already made aware of the policies at the time of retention.
3. The service charge(s) paid at the time of registration solely constitutes costs towards the services rendered by East West Migration Pty Ltd. It does not include any application or assessing fees of the concerned authority. The client is required to pay the entire additional amount as mentioned by the concerned authority at the time of processing his/her application with such authority.
4. If at any point of time after the payment of service charges the client changes his/her mind to discontinue services from East West Migration Pty Ltd, he/she shall not be entitled for any refund.
5. The client understands and accepts that no refund or transfer of East West Migration Pty Ltd fee can be made in favour of a friend or a relative in an event of discontinuation of his/her own application due to any reason whilst the application is under process.
6. The client must understand and accept that no refund or adjustment of East West Migration Pty Ltd fee shall be done in the event he/she abandons the original service /process he/she has signed up for and decides to switch over to another service/process with East West Migration Pty Ltd or opts for immigration to a different country. Adjustments, if any, shall be made at the discretion of East West Migration Pty Ltd.
7. East West Migration Pty Ltd shall not be liable for refund of any fees that has been paid to Assessing Authorities, Immigration Authority, visa fees or service fees paid to Embassy/Consulate/High Commission or insurance providers in case of refusal/non-approval of the application or rejection/non-acceptance of application at any stage by the concerned authority. The application or processing fee paid to visa authorities or assessing authorities is liability of the client and is not included in the service charges as stated. East West Migration Pty Ltd shall not entertain any claim in case of refusal.
8. East West Migration Pty Ltd shall not be made responsible for any delays caused by third-party services which may include Courier Services, Postal Services or any other external factors. Hence, no refunds shall be entertained in an event of delay caused by third-party service provider. Clients cannot claim a refund of service charges.
9. Clients must understand and agree that all cases or processes under respected or concern Immigration or Any authority are subject to discretion of the concerned authorities. East West Migration Pty Ltd has no control over the outcome of application.
10. The client understands and accepts that all/any registrations for any countries on/before this declaration agreement date with East West Migration Pty Ltd will be nullified and no claim of the service charges can be claimed until it is notified by East West Migration Pty Ltd in writing.
11. No refunds shall be entertained by East West Migration Pty Ltd if the visa is refused due to the following causes:

Changes in Immigration rules resulting in non-qualification of client under the new rules, even after appropriate usage of East West Migration Pty Ltd services.

Failure to attend the visa interview or any verification initiated by the appropriate authorities.

Late submission of any documents requested by the concerned authority during the processing or assessing of application.

Failure to furnish and produce local Police Clearance Certification.

Failure to furnish and produce medical clearance by the client or by his/her family members who are included in the application.

Submission of documents which contain fraudulent information or are obtained by fraud or hiding any document for the previous visa refusal.

Concealment of any condition related to refusal of any previous visa.

Failure to provide sufficient funds for settlement or maintenance by the client or his family members.

12. East West Migration Pty Ltd has zero tolerance policy for chargebacks. Any customer who disputes a credit card payment that is found to be valid will be permanently blacklisted and barred from use of the service. Any past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts will be reported to all available Credit Reporting Agencies.
13. If the applicant has paid the money through Credit Card or Online or Net Banking, the applicant undertakes voluntarily that he/she will not dispute the payment or notify the designated bank for chargeback, insisting the bank to withhold or cancel the payment made to East West Migration Pty Ltd by the applicant. The applicant further undertakes to inform his/her banker that the payment made to East West Migration Pty Ltd is genuine and the transaction is an exception for his request to cancel or chargeback the payment in his favour. This includes misuse and card loss cases either by him or through anyone else. The applicant agrees to cooperate with East West Migration Pty Ltd in this aspect in case East West Migration Pty Ltd wishes to defend/represent the matter in their favour before any bank/authority.
14. The client agrees and accepts that the immigration process may include evident disclosure of funds for certain applications which varies country to country. In any case where funds are required to be disclosed, the client undertakes to meet such requirements. In an event of failure to provide such funds by the client, East West Migration Pty Ltd shall not be made liable for refund of the service charges or any substantial part thereof.
15. The client herewith agrees to meet all the requirements and provide all the documents to East West Migration Pty Ltd and the concerned authorities who conduct an assessment or decide on visa outcome. Furthermore, the client understands and agrees to submit all the documents including originals, if demanded by the concerned authorities. Client understands that non-compliance on his/her part to provide and submit the documents or any part thereof is a self-made failure of a client, and East West Migration Pty Ltd in no way shall be made responsible for the same. Hence, the client agrees that failure to furnish and produce documents cannot be a valid reason to claim any refund.
16. The client must inform East West Migration Pty Ltd regarding any changes in their personal circumstances such as change of residential/mailing address, educational/specialized credentials, change of matrimonial status, change in employment sector, addition of member in family and any case involving police or any illicit/unlawful case after the submission of the application while it is still under process. Client’s failure or intentional concealment of any fact may attract refusal of application and East West Migration Pty Ltd shall bear no responsibility for such refusal or initiation of any proceedings towards the client.
17. The client understands that the sole responsibility of online transactions, credit or debit card payments or any other mode of payments lies on the client. If an application gets rejected/returned or delayed owing to any error made in payment pathways of processing/ assessing fee of concerned authority, East West Migration Pty Ltd shall not bear any liability for the same.
18. The client must notify East West Migration Pty Ltd of each, and every communication received by him/her from the processing visa office in writing or via electronic communication within a week of receiving any information. Similarly, any communication made to the concerned authorities on the part of client shall be intimated to East West Migration Pty Ltd within 7 days of such communication. This comprises of personal visits made to visa office and/or inquiry made via phone, etc. The failure to furnish such information to East West Migration Pty Ltd management may result in cancellation of services agreement with East West Migration Pty Ltd.
19. The client understands that by agreeing to avail our services, he/she acknowledges the fact that he/she shall not be liable to get any refund in case he/she decides to withdraw the application at any point of time during the process due to their own personal circumstances that may have changed.
20. East West Migration Pty Ltd is bound to maintain confidentiality and privacy of their clients. Accordingly, East West Migration Pty Ltd takes reasonable steps to protect personal information collected by them from misuse, loss, unauthorized access, modification or disclosure. East West Migration Pty Ltd may use and disclose the client’s (and if applicable, the client’s family’s) personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances as authorized by the Privacy Act.